Thank you for visiting our webshop on the website louinlove.com (hereafter the ”Site”) published by Lou in Love Stockholm AB (hereafter ”Lou in Love”). Please read the following Terms and Conditions before placing an order in our webshop.
Orders & Availability
Lou in Love has set up a webshop on this site and customers can place their orders through our webshop.
An order confirmation will be sent by email when the order is placed. Lou in Love does not guarantee that all items included in the Lou in Love webshop are in stock at the time of the order. In the event that an item is unavailable, Lou in Love will contact you shortly by email.
These terms and conditions apply to all purchase orders submitted to Lou in Loves webshop on www.louinlove.com (in the following referred to as the ”webshop”), this covering all purchase agreements that a consumer enters into from a distance with Lou in Love AB, hereinafter referred to as ”Lou in Love” or ”we”. These terms and conditions may be updated and vary over time. Please make sure you read them thoroughly.
Contact: Lou in Love Stockholm AB Email: firstname.lastname@example.org
A binding purchase agreement is entered into as soon as your order has been confirmed by us and an order confirmation has been sent from Lou in Love to the e-mail address you submitted. If an item happens to run out of stock before the status has been correctly updated on the webshop, Lou in Love will notify you of this by e-mail. We may then suggest an alternative item, or cancel the order in question. If incorrect price information has been shown on the webshop you will be offered to either purchase the item to the correct price, or cancel the order. Lou in Love reserves the right to decline or rescind a purchase agreement if fraud or other actions similar to fraud, such as unlawful use of another person’s credit card, can be suspected.
Lou in Love have tried to accurately reproduce the colors in the website photography as similar as possible. Lou in Love cannot guarantee that the actual product is the exact same color as perceived on your computer screen as it may vary from different computers, cell phones, ipads etc.
Lou in Love reserves the right to end the sale and any price errors.
To place an order in the webshop you must be at least 18 years old and not under guardianship.
Our trademarks include (amongst others) the Lou in Love´s name and logo. These trademarks may be used or registered in more than one country and your use of this web site does not grant you any rights to use our trademarks.
Return and exchange
We want you to be satisfied with what you purchase from Lou in Love. However, if you do decide to return your purchased item, you may do so within 14 days from the day the item was delivered to your service point. In this case, you must contact Lou in Love (email@example.com) within 14 days after delivery. If you do not collect your package within 14 days, the package will be returned to Lou in Love. Please note that you will have to pay the delivery cost for the returned package to Lou in Love.
As a consumer, please note that you will be liable for any diminished value of an item resulting from how you have handled the item beyond what is necessary to establish the nature, characteristics and functioning of the item.
Lou in Love may therefore reduce the amount of money refunded for items which show evidence of being e.g. damaged or dirty. The price tags, hang tags and labels must have been removed for the purchased item.
Purchased items are exchangeable into a different size and color. All exchanges are based on stock availability and are shipped to you free of charge (within Sweden). Items on sale are non-exchangeable but can be returned.
All personal information, such as name, address and e-mail address, which you will provide when registering on the website or when placing an order with Lou in Love will be handled with utmost care and in accordance with EU law.
In providing your personal details you agree to allow us using the data collected in order to meet our commitments to you and provide customer service. This will include processing of orders for shipping, text message notification of delivery status, sending information such as new services, newsletters or other marketing offers which may be of interest and also to notify you of any changes to our services by either email, telephone or mail from Lou in Love. Your details may also be used to monitor traffic to and from our website to help us improve the design and layout of the site. In the event of any problem with delivery of your purchased items, we will use the information to get in contact with you. We never pass on/sell/swap your data to/with third parties for marketing outside Lou in Love. Data that is forwarded to third parties is used only to meet Lou in Love’s commitments to you. For example, Lou in Love forwards address data to suppliers and shipping agents in connection with deliveries. Your data is only stored for as long as it is needed in order to perform our services, or for the time laid down in law.
Your right to find out what data is held
You have the right to contact us to find out what personal data is held about you. If it is incorrect, incomplete or irrelevant you can request that the data is corrected or deleted. You can withdraw your consent to us using your personal data for marketing purposes (e.g. sending catalogues, newsletters or offers) whenever you like. Please email us at firstname.lastname@example.org.
In case of Force Majeure, the obligations of Lou in Love will be suspended. The contract between you and Lou in Love can, in those cases, be partially or fully terminated by yourself or by Lou in Love. A Force Majeure is in the event of war, civil war, revolution, riot, governmental measures, strike, lockout, blockage, failure of electricity, telephone or Internet service, natural disasters or similar events. Lou in Love will of course do all we can to solve the problem for our customers as soon as possible.
The webshop of Lou in Love offers you to pay by invoice via Klarna (Sweden). In collaboration with Klarna, Lou in Love offers you billed to individuals and businesses, with 14 days credit. Individuals can also choose to split their payment in 3-24 months. Contact Klarna by phone +468-12012000 for further information. For late payments, late payment fee by the amount allowed by law, currently 50 SEK and interest + applicable reference rate. For questions regarding reminder fees / interest rates, contact Klarna. Simplified credit check but sent a copy is made and you get a response within a few seconds.
Terms of shipping / delivery
Swedish orders will be delivered to your nearest Service Point in Sweden at a fee of 49 SEK. Normal delivery time is 4-6 business days (weekdays). The shipping fee for delivery to other European countries is 15 euro.
It is the buyer’s responsibility to ensure that the address reported in the order is correct Lou In Love can not be held liable for any delays which we cannot influence, such as unexpected events during shipment.
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Thus, Import duties, taxes and charges are your responsibility and not included in the item price or shipping charges. A good idea to contact your local customs office for current charges before you order so that you are aware of the possible charges.
Items that are delivered by Posten are retained at the local delivery office for 2 weeks. After this time the item will be returned to Lou in Love. You will be charged for the shipping fees. Please keep in mind that you have to collect the item if you wish to use your right of withdrawal.
These Terms and Conditions are in accordance with Swedish law.
The laws of your country may differ from Swedish law. Users should comply with all applicable local and international laws and regulations regarding the use of our website.